Privacy Policy

1. About This Policy

Woods & Water Sauna Company LLC (“Woods & Water,” “we,” “us,” or “our”) provides this Privacy Policy to explain how we collect, use, and disclose personal information through woodsandwatersauna.com and in connection with inquiries, purchases, deliveries, and customer support. This policy covers our handling of information; separate providers, including checkout and payment services, also have their own privacy policies.

This policy does not change the terms of a purchase agreement or our Terms & Conditions.

2. Information We Collect

Information you provide. When you contact us, request a quote, submit a form, or arrange a project, we may collect your name, email address, phone number, project location, business information, preferred sauna model, intended use, timeline, and the messages or materials you choose to send.

Order and service information. Purchases and project work may involve billing and delivery addresses, products and options selected, order amounts, payment status, correspondence, and records needed for delivery, installation, returns, or warranty support. Checkout and payment providers collect the payment details needed to process a transaction. Please do not send full payment-card details or sensitive personal information through our inquiry forms.

Website and device information. Our website and its service providers may collect IP addresses, approximate location inferred from an IP address, browser and device information, pages visited, referring links, and interactions such as form submissions or phone-link clicks. Cookies, browser storage, and similar technologies may also record advertising campaign identifiers and the page where a visit began.

If you submit a Google, Facebook, or Instagram lead form, we receive the contact and project details you choose to submit, including any prefilled details you confirm. We also receive information from checkout, delivery, and service providers needed to fulfill or support your order.

3. How We Use Information

We use information to respond to questions, prepare quotes, discuss and fulfill projects, process orders, coordinate delivery or installation, provide customer support, and maintain business records. We also use website activity and advertising attribution information to understand how visitors find and use our site, measure advertising performance, improve our website and offerings, detect misuse, and protect our business and customers.

We may use contact information for relevant product or promotional communications, subject to applicable consent requirements and your choices. You can ask us to stop marketing communications at any time. Order, project, and service messages may still be necessary to complete your request or transaction.

We use advertising-platform lead information to respond to your request, discuss sauna options, prepare a quote, and manage follow-up. Submitting an inquiry does not by itself authorize unrelated marketing uses. Where separate consent is required for promotional email, text messages, or calls, that consent must be obtained through the relevant form or communication; you can withdraw it by contacting us.

4. How Information Is Shared

We disclose information as needed to providers that help operate our business, including website hosting and forms, ecommerce and payment processing, email and communications, analytics and advertising, and delivery or installation services. For example, Webflow supports this website and its forms, Shopify supports ecommerce and checkout, and Google services support analytics and advertising measurement.

Information may also be disclosed to professional advisers; where reasonably necessary to comply with legal obligations or lawful requests; to address fraud, security, or safety concerns; to establish or protect legal rights; or in connection with a proposed or completed business transfer. We may also share information at your direction, such as coordinating your project with a builder or designer.

Analytics and advertising providers may receive online identifiers and activity information through their technologies. Depending on the provider’s use and applicable law, these disclosures may be treated as a “sale,” “sharing,” or processing for targeted advertising, even when no money is exchanged. See the choices and request options below.

Advertising platforms, including Google and Meta (Facebook and Instagram), process information when you interact with ads or submit platform-hosted forms. Providers that help us manage inquiries or advertising may access relevant information to perform those services. We do not sell lead-form contact details to unrelated advertisers.

5. Cookies, Analytics & Advertising

Our site uses cookies and similar technologies for website functionality, ecommerce features, analytics, and advertising measurement. Google Analytics and Google Ads can help measure visits and actions such as successful inquiries. Google Tag Manager manages website tags. We also use browser session storage to associate inquiry submissions with campaign and referral information.

Embedded product viewers, externally hosted content, and font services may receive technical information such as your IP address and browser details when your browser requests their resources. These providers may process information under their own policies.

You can manage or delete cookies and site storage through your browser, although blocking them may affect features such as checkout or saved preferences. You can manage Google advertising preferences through My Ad Center and review Google’s information about partner sites. These controls have different scopes and do not necessarily stop all collection. Traditional browser “Do Not Track” signals do not currently change the behavior of this site.

Where Google or Meta advertising tools are used, those providers may collect or receive information from this website and other online sources through cookies, pixels, or similar technologies to measure ads and, where enabled and permitted, show relevant advertising. Data can include online identifiers, visited pages, referral information, and actions such as an inquiry or purchase. A platform may associate those events with an account you hold with it. The tools and data available depend on the integration and your choices.

You can review Meta’s Privacy Policy and manage ad settings through Meta Ad Preferences. Additional participating-company controls are available through Digital Advertising Alliance choices. These choices may be specific to a browser, device, or account and do not eliminate all advertising.

6. Your Choices & Privacy Requests

You may contact us to ask about personal information we hold, request a correction or deletion, or ask us to stop using your contact details for marketing. Use an unsubscribe option where one is provided, or email evan@woodsandwatersauna.com.

Depending on where you live and whether the relevant law applies to our business, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain sales, sharing, targeted advertising, or profiling. Where provided by law, you may use an authorized agent, appeal a denied request, or contact your privacy regulator. We will handle requests under applicable law and will not unlawfully discriminate against you for exercising a privacy right.

To make a request or appeal, email us with the subject “Privacy Request” or “Privacy Appeal,” describe what you need, and provide enough information for us to locate the relevant records. We may need to verify your identity or an agent’s authority. Some information may need to be retained to complete a transaction, maintain required records, prevent fraud, or address legal obligations. Please do not include sensitive identity documents unless we specifically arrange a secure way to provide them.

To request an opt-out of sale, sharing, or targeted advertising where applicable, email us with the subject “Privacy Opt-Out.” Tell us which contact details or interaction the request concerns; we may need additional information to apply your choice. Withdrawing marketing consent does not affect necessary order or service communications. We respond within the time required by applicable law.

7. Retention

How long information is retained depends on its purpose and applicable obligations. Relevant considerations include ongoing inquiries and projects, completed transactions, warranty and support needs, tax and accounting requirements, security, and potential legal claims. Different service providers may apply their own retention settings and policies. You can contact us to ask about information associated with you or request deletion, subject to applicable exceptions.

8. Security

Our website uses HTTPS to encrypt information in transit between your browser and the site. No website, electronic transmission, or storage method can be guaranteed completely secure. Use care when sending personal information, and contact us if you believe information you provided to us has been compromised.

9. Third-Party Services & International Processing

Our website may link to or embed services operated by other companies. Their handling of information is governed by their own policies, including Webflow, Shopify, and Google. Social-media services and any independently operated sauna controls, apps, or financing services have separate privacy practices.

We operate in the United States. Information may be processed in the United States and other countries where our providers operate, which may have different privacy laws from those where you live.

Shopify processes checkout and transaction information to provide payment, security, and ecommerce services. Where Shopify enhanced services are enabled, Shopify may also process interactions across merchants under its own policies. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal for information and privacy requests concerning Shopify’s processing. Website and checkout privacy controls may differ.

10. Children’s Privacy

Our website and sales services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and address the situation.

11. Changes to This Policy

We may update this policy as our website, services, or practices change. The date at the top identifies the latest update. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

12. Contact Us

For privacy questions, requests, or concerns, contact Woods & Water Sauna Company LLC at evan@woodsandwatersauna.com. You may also use our contact page. Please identify your message as a privacy inquiry so we can route it appropriately.

Woods & Water Sauna Company LLC
4609 W 5th St, Duluth, MN 55807, United States
Email: evan@woodsandwatersauna.com
Phone: 218-390-9198